Introduction

Here at Flabr we are committed to looking after our customers personal information- from your contact details to your account information. In this privacy policy you will find everything you need to know about how and why we use your personal information, the steps we take to keep it safe, and your rights.

Name And Contact Details

Flabr Pvt Ltd is the controller for the personal information we process, unless otherwise stated. There are many ways that you can contact us including by phone, email and post. Our postal address is :

Flabr Pvt Ltd

Sarjapur Road,

Bangalore, India,

560035

Contact Number: +91 7349524079

Email address : [email protected]

Where Do We Collect Your Information From?

We will collect your information from the following sources:

Directly from you. For example when you apply for our products and services, update your information (such as when you change your address), speak to us on the phone (we may record calls for training and quality purposes) and when you use our website.
From third parties such as Credit Reference Agencies and other sources of publicly available information, service providers or tracing and debt recovery agents.
From any individuals appointed to act on your behalf
Through the use of cookies
Via Google Analytics to collect device information

Why Do We Process This Information?

The Information We Collect	Why We Collect It
Name, Address and Date of Birth	To administer the account, verify your identity and to establish your business’ eligibility to rent with us.
Contact Details (email and phone)	Contact Details (email and phone) To administer and provide you with information about your account. To contact you with promotional offers if you have consented to receive marketing material from us.
Cookies	Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Flabr Legal Basis For Processing

Data protection law sets out a number of conditions to lawfully handle personal information. The conditions we rely on are as follows:

Performance of a contract – if you’ve hired goods from us, we will need to process your personal information so that we can meet our contractual obligation to you
Legal basis – we need to process your personal information to meet various legal and regulatory obligations. This includes fraud prevention obligations and rules set buy the Financial Conduct Authority.
Consent – we will sometimes process your personal information based upon your permission. We will always tell you when this is the case and will ask you to agree before we process your information under this condition
Legitimate interests – the law permits us to handle your personal information where necessary in our legitimate interests provided this is not outweighed by your interests. An example of this is where we share information with Credit Reference Agencies to keep our business safe

Who Flabr Shares Your Information With

We may share your information with:

An approved service provider if the goods need to be repaired
Specific third parties that you authorise us to deal with, for example professional advisors, family members or representatives for you
Partners and suppliers who support the operation of our business
A third part if we transfer charge or assign your agreement or if we employ a third party to manage any aspect of your account
Other organisations that are entitled to receive your information for the purposes of preventing crime and meeting legal and regulatory requirements. This may include Fraud prevention agencies, intelligence sharing forums, the police, the Financial Conduct Authority, the Information Commissioners Office and other regulatory bodies.

Credit Reference Agencies

We and other organisations may use and search theses records to:

Verify your identity;
Help make decisions about credit and credit related services;
Check your company’s credit history;
Trace borrowers and recover debt.

Other Data Controller’s And Processors

In order to complete the services we deliver to you, we may need to share your personal data with the following companies who will act as Data Controller’s or Processors for the data you provide:

Data Processor	Purpose
Razorpay Pvt Limited	Processing Payments

Please note, Flabr does not hold your Debit/Credit Card or Bank Account Details on our systems or servers. These are processed by Razorpay and their partners.

Retention Periods For Your Personal Data

Our aim is to keep your information only for as long as we need to, in order to manage your relationship with us and comply with legal and regulatory requirements.

We will generally hold your information for the whole time you have an agreement with us, and then up to six years after your account is closed.

If you submit an application that is declined, we may keep this information for 12 months.

Your rights in relation to your personal data

You have a number of legal rights when it comes to your personal information. These are:

Right to be informed – you have the right to be informed about how we collect and use your personal data.
Right to access – you have the right to access the personal data we hold on you. This is commonly referred to as subject access. You can make a subject access request verbally or in writing by contacting us on the above details.
Right to rectify – in certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate or incomplete (or both).
Right to erasure – this is also known as the right to be forgotten. In certain circumstances, you have the right to ask us to delete information that we hold about you. However please note there are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons.
Right to restrict processing – in certain circumstances, you have the right to restrict us from processing your information any further or deleting it.
Right to data portability – you have the right to have your personal information transferred to you or another organisation in a commonly structured format.
Right to object – in certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing.
Right to human intervention – in certain circumstances, you have the right to request for an automated decision to be reviewed. This right only applies to fully automated decisions, and won’t be applicable if there has been input from someone in the Flabr team. For further information, see the below section on ‘automated decision making’.

Where we are relying on your consent to process any of your information, you have a right to withdraw that consent at any time. This will not affect any use we have made of the information before you withdrew your consent.

If you’ve consented to marketing, you can change your marketing preferences at any time by contacting us at the above details.

Changes To This Privacy Policy

Any changes we may make to this privacy policy will be posted on our website. We will also contact you to tell you about any significant changes we make to it.